How to send refunds for events (web & app)

Sending full or partial refunds through OpenSports is so easy

In this short how-to guide we will show you how to send full refunds and partial refunds through the OpenSports App and Web interfaces.

Note: When you send refunds (instead of account credits), you — the organization — incur the Stripe fee (normally 2.9% + $0.30) for doing so. Learn about Stripe’s fee policy on refunds. We recommend you use OpenSports credit system so that you don’t get “dinged” by sending refunds.

Sending Refunds (App)

• From the Event page, tap on “Manage Users”
• Under the Attending list, tap on the ellipsis (…) next to the name of the player you want to refund
• Click “Refund Order”. That’s it!

The player will get a notification (app or email) as soon as the refund is issued and the money will go into their bank account in 7–10 business days.

Sending Refunds (Web)

• From the event page, click on “Manage Users”
• Under the Attending list, click on the “Payment” button
• Click the “Refund” button. That’s it!

Update: As of November 2020, we launched a Player Dashboard which allows you to easily search for a players’ name and find the event that you want to refund. This is quicker!

The player will get a notification (app or email) as soon as the refund is issued and the money will go into their bank account in 7–10 business days.

Partial Refunds (Web Only)

Once you hit the Refund button, it will ask you how much you want to refund, allowing you to enter in the partial amount.

The player will get a notification (app or email) as soon as the refund is issued and the money will go into their bank account in 7–10 business days.

Player’s Notification

The player will receive the following message in their OpenSports chat (or email, if they are set up to receive notifications via email):