Support Center Reporting
December 20, 2024We’ve enhanced the Support Center with a new reporting dashboard, now available under Reports. This dashboard provides key metrics to help you monitor and optimize your support process:
- Number of Cases: Track the total number of support cases created.
- Average Time to Close: See how quickly cases are resolved on average.
- Open Cases: Monitor unresolved support cases at a glance.
We’ve also added two charts for better insights:
- Cases Opened by Date: Identify daily trends and any spikes in activity.
- Cases Volume by Hour: Pinpoint when players most frequently need assistance.
With these updates, admins can optimize staffing, improve response times, and stay on top of their support game.
If you don't have the Support Center enabled yet, just email us at support@opensports.net and we'll set it up for you. It's included at no extra cost with all plans.