If your group only has a single user assigned the Support Agent role, then they will now be automatically assigned to all new cases opened by your users.
Previously, the system would not automatically assign any Support Agents to new cases. If your group has multiple users assigned the Support Agent role, then new cases will still not be automatically assigned.
When setting up an event or a program, you can now set the cancellation deadline to 23 hours before the start time.
Attendees receive a reminder notification exactly 24 hours before the event starts. Previously, if the cancellation deadline was also set to 24 hours, the reminder would often arrive right as the automatic refund window was closing — leaving no meaningful time for attendees to cancel and still receive the automatic refund to their group account credit.
Now that you can set the cancellation deadline to 23 hours, you can set it up so that attendees will a full hour after receiving the reminder to cancel if needed.
Managing permits and facility availability is now easier than ever! We’ve just launched a system called Availability Configurations that lets you enter your facilities’ availability—whether it comes from permits you’ve purchased or the availability of the facilities you own and operate. You can configure availabilities on a recurring basis, specify them manually, and apply overrides for special cases like adjusted hours or blackout dates. A preview option lets you review availabilities before finalizing changes, ensuring everything is set up just right.
The Group Calendar View displays all permits alongside your scheduled activities. Clicking on an availability entry in the calendar reveals details such as the permit type, summary, cost per hour, and total cost.
Since permits can change frequently before being finalized, we keep track of Revision History so you can see past updates. You can also create custom statuses to track permits as they transition from planned to confirmed.
In the future, we plan to expand permit management functionality with reports on unused availabilities and alerts for activities scheduled outside permitted times.
The permit management feature is currently in beta. If you’re interested in using it with your group, you can watch the demo video below, or send us an email us at support@opensports.net to learn more or have this feature enabled for your group!
You can now sort your standings/break ties based on teams’ head-to-head performance in your leagues and tournaments!
To sort your standings using these new head-to-head sorting rules, go to the "Edit" page for your league/tournament, scroll down to the "Standings Template" section, and edit the standings template that you are using. The head-to-head sorting rule is located in the Sorting section of the Standings Template editor.
For example, if two teams are tied in the standings based on their number of wins/losses, this new feature can differentiate the two teams based on their performance against each other using a number of available statistics.
If there are more than two teams that are tied for the same position, the head-to-head sorting rules will only try and break ties if they have all played each other the same number of times - if not, the teams will be counted as still tied.
When creating/updating an event or program, you can now specify if and when the waitlist should be automatically cancelled. If there are users on the waitlist at the time it is set to be automatically cancelled, the users will all be removed from the waitlist. If there are spots available, then all users on the waitlist will be notified that there are spots available for them.
This feature helps prevent scenarios where large waitlists slow down the process of filling multiple open spots, as currently only one user is notified at once for multiple open spots.
After a user joins the waitlist, they'll be able to see when the waitlist is scheduled to be automatically cancelled, so expect a rush of registrations right after it gets cancelled!
We suggest setting the waitlist to be automatically cancelled 24, 48, or 72 hours before an event starts, so that users are likely to be awake when it is cancelled.
It's now easier than ever to check that your league or tournament schedules are set up the exact way that you want! From the list of matches, click the "Check Schedule Balance" button, and either select from one of our preset balance reports, or create your own custom balance report.
The balance reports function as pivot tables — you can specify a row, a column, and optionally a group, and our system will count the total number of matches/teams in matches, as well as calculate row-, column-, and group-wise totals.
Use this to analyze match distribution by facility, match start times throughout the day, head-to-head matchups between teams, and hundreds of other insights!
Instead of having to specify the exact sales dates for a registration option, you can now specify the dates relative to the start/end date of the event or program.
When repeating events, creating events in bulk, or editing the start/end date of an event, this makes it much easier to manage your registration windows without having to calculate the dates yourself!
This feature is also especially useful for programs, as it lets you to more easily create prorated registration options to allow users to register 1/2/3/etc. weeks into your program at a lower price, as they have missed some sessions.
Users can now control if the events they have registered for will be publicly visible on their profile, and if they will be included in public group leadersboards.
In the app, if you go to your profile, then tap on the "Settings" gear in the top right, you will find the settings under the "Privacy Preferences" option.
On the web, if you go to your profile, you will find the settings after clicking on "Edit Profile".
We’ve enhanced the Support Center with a new reporting dashboard, now available under Reports. This dashboard provides key metrics to help you monitor and optimize your support process:
We’ve also added two charts for better insights:
With these updates, admins can optimize staffing, improve response times, and stay on top of their support game.
If you don't have the Support Center enabled yet, just email us at support@opensports.net and we'll set it up for you. It's included at no extra cost with all plans.
Messages in your OpenSports chats can now be edited or removed, both on the app and on the web.
If you want to restrict this functionality to prevent abuse, we've added a new section to the group settings page that will let Group Admins control who can edit/delete messages - either members and admins, only admins, or nobody.
Messages that are edited appear as "edited" for everybody, and messages that are removed will be replaced with a "removed" message for everybody. These actions can be used for content moderation, to update a misleading message, or just to fix a simple typo.
You can now react with emojis to messages in all of your OpenSports chats! Send a thumbs up to let your friends know you can make it, send a heart to a teammate that is injured, or react with any other emoji that you want.
We've added the ability to turn off the push notifications you receive when someone registers for an event you created.
To see your notification preferences on the web, go to your user profile, then click "Edit", then click on "Notification Preferences". The "Event Orders" option is the setting you're looking for!
On the app, go to your profile tab, then click the "Settings" gear in the top right, then scroll down and find the button to the "Notification Preferences" screen.
You can now use Member Rules to to filter your event invites to the people that are most likely to register for your event!
Member Rules can be used to filter for starred members, or members with a given set of tags, just like the old event invite system, in addition to all the other support condition types. For example, you can filter for members that have attended a similarly tagged event in the past, or filter your users by Member Details or Admin Member Details.
You can now drag and drop events, matches, and sessions on the group calendar to reschedule them to a different time/location. You can also resize an activity to change its length. You'll be prompted to confirm any changes you make, so you won't need to worry about accidentally making changes when on the calendar.
It is now also possible to change the zoom of the calendar, allowing you to zoom in on short activities, or see your organizations full schedule for the day at a glance.
We’ve launched a new support system to help you handle player questions more effectively. Once enabled, players can create support cases from your group page or from their league or tournament dashboard, which can then be assigned to and managed by support agents.
Admins have a new interface on both web and app, providing an all-in-one view of player information, recent cases, and support case management. Agents are auto-assigned when they respond or can assign cases manually.
When viewing their league/tournament schedule on the app, players can now filter matches by date range, or by team. They can choose to see their own team's matches, a specific team's matches, or the schedule of the entire league/tournament.
When creating the registration options for your events or programs, you can choose to restrict registration to members which satisfy the conditions of one of your Member Rules. When members who do not satisfy the rule try to register, a customizable, markdown-based error message will be shown, so you can explain clearly why they were not able to register.
This feature is highly flexible — it can be used to create age-restricted or skill-level-restricted activities, or provide discounted registration options to specific members.
We're excited to see what new use-cases this will open up for OpenSports groups!
We have massively upgraded our group announcements system! There are three main new additions:
Instead of needing to re-create your list of conditions every time you want to filter through your group members, you can now create and save these conditions as "Member Rules". These member rules can be combined with other member rules, or custom rules — where you can add conditions on-the-fly — to search through your list of members.
These rules can also be used when sending group announcements, to ensure the announcement only gets sent to members that match your rules. They can also be used when creating registrations for your activities, so that only users that match your rules will be able to register.
To get started, navigate to the "Settings" section on your admin dashboard and click on "Member Rules" to create your first rule.
You can now create customized widgets for your website that will list your leagues, events, and tournaments open for registration. Utilize our two-level filters to make it easy for your players to quickly find events that match their interests and availability. Additionally, you can restrict the content displayed on each widget to specific sports, venues, or skill levels, and customize these widgets by setting an accent color to match your brand. To get started, navigate to the "Settings" section on your admin dashboard and click on "Embed" to create your widgets.
You can now filter your members by their responses to your Member Forms or the data you have saved for them in the Admin Member Form. Combine multiple conditions together to perform advanced searches! To get started, click the "Filter" button in the "Members" section of your group dashboard.
You can now quickly see players' responses to custom questions right on the event check-in screen. This helps you better plan events and organize teams. Simply go to the check-in screen, click on "View Attendee Details," and select the questions you're interested in.
Group Member Forms significantly improve the registration experience for all your activities. Group admins can now set up these forms and select the data to collect from your members, such as emergency contact information, skill level, or birth date. When users join a group on OpenSports or sign up for their next activity, they will be required to answer these questions. Key highlights include:
To get started, visit your group Dashboard on the web, click ‘Settings’, and then select ‘Member Forms’. We’re excited to see how this feature benefits your organization!
Users can now sync their event and match schedules with their preferred calendar applications, like Apple Calendar, Google Calendar, and Outlook Calendar. Additionally, there’s an option to download an .ics file for those who want to use other calendar apps. Choose from different types of calendar subscriptions based on your role:
To sync your calendar, simply open the app and navigate to the first tab. Then, tap the icon in the top-right corner. For players, it’s a feed icon. For staff and admin accounts, it’s a "+" icon that on tap will open a menu with the "Sync Calendar" option.
When setting up an event, you have the option to input a custom skill level rather than choosing from the default system options. This feature is particularly useful for events accommodating multiple skill levels, like 'A / AA' in volleyball or '4.0 / 5.0' in pickleball or tennis.
You can now temporarily ban members from your organization. Banned users are prevented from signing up for events, leagues, and tournaments. If they have already registered for upcoming events or are on the roster for upcoming matches, staff will be unable to check them in and receive an error message clearly letting them know that the member is banned.
We've made updates to how event staff are charged for events they're managing. Here are the detailed configurations:
Note that the above discounts ONLY apply to staff assigned publicly or privately to events. Contact OpenSports Support with any questions.
You can now set the home team in bulk after selecting one or more matches from the match list. No notifications will be sent as a result of this operation.
Click the checkbox before either of the teams' name to mark that team as the home team. The un-checked team will be marked as the away team.
You'll find two new reports under the League and Tournament heading on the Reports page in the Admin Dashboard:
The Overview report gives a breakdown of revenue and number of registrations by UTM code. Analyze by source, campaign, or medium to optimize your marketing campaigns.
The Revenue report details the amount paid and refunded as well as the number of registered players and teams for each league / tournament.
By setting up a forfeit configuration for your league or tournament, captains and admins will be able to forfeit upcoming matches. Once a match is forfeited, both players and assigned staff members will be instantly notified, so nobody has to have the awful experience of showing up to an empty field!
Introducing dynamic carousel banners and widgets on the app that can be used to feature leagues, events, and other promotional activities. Contact OpenSports Support for activation during beta.
Admins can now show a markdown-enabled description at the top of the list of matches shown to players on the app, web, and any embedded schedules on your website. You can use this to inform players of when schedules will go live, or let them know of any other schedule-related information.
Take complete control over how the standings for your leagues and tournaments are displayed to your players using Standings Templates. Choose from one of our presets or create your own Standings Template to customize which stats are shown, how points are calculated, and how the standings are sorted. You can then reuse this template for any league or tournament you organize!