“Could not add card” error message when adding a bank card

If a player cannot add their credit/debit card, it may be for one of these reasons

Whats going on?

If a player received an error messages when adding their card saying: “Card not Added. Your card does not support this type of purchase” it may be because of the following issues:

  • Some debit cards require a PIN to be entered. In this case, they will need to use another card to make the purchase.
  • In most cases, pre-paid credit cards do not work on our system.
  • Sometimes banks will block unknown charges and it requires a quick phone call to get them to approve it.

For more help, contact alicia@opensports.net