Note: The ability to send partial refunds is only available on the web. We will be developing this on the app as well.
Note: When you send refunds (instead of account credits), you — the organization— incur the Stripe fee (normally 2.9% + $0.30) for doing so. Learn about Stripe’s fee policy on refunds.
Before you send the refund, you have to find the registration that you are refunding. There are two ways to do that:
1)Through the User Dashboard — If you are just sending one refund to one player, we recommend using the user dashboard to search their name and find the event registration and send the refund.
How: Search for the player’s name and you’ll be able to view all events they’ve registered for within your group. When you find the right event, click on the “View Order” button, then hit the Refund button. Once you hit the Refund button, it will ask you how much you want to refund, allowing you to enter in the partial amount.
2) Through the Event itself — We recommend that if you are sending multiple refunds for one event, you go to the event itself (so that you can send refunds to all event attendees quickly).
How: Find your past event by clicking on the drop down Menu under your profile picture >click “Hosting Events” and click on the “PAST” tab. Once you find your event, click on “Manage Users”. Under the Attending list, click on the “Payment” button > Click the “Refund” button.
Once you hit the Refund button, it will ask you how much you want to refund, allowing you to enter in the partial amount.
The player will get a notification (via app or email) as soon as the refund is issued and told the amount they are being refunded. the money will go into their bank account in 7–10 business days.