The chart below details the specific group-level and event-level permissions for each different admin role. Continue to read below, to learn how to set this up on the Web and on the App.
Event managers can only issue refunds to credit cards for events with a refund to credit card policy, or issue account credits for events that have a credit based refund policy, if they are removing an attendee before the cancellation deadline.
If the Event Manager is removing a player before the refund/cancellation deadline, the player will receive an account credit:
If the Event Manager is removing a player after the refund/cancellation deadline, they cannot issue a refund/account credit:
Game Leaders…Co-Organizers…Co-Administrators…Site Managers…Event Hosts… Super Admins…No matter what you call the trusted members of your group who help you run your sports/fitness groups and events, OpenSports allows you to assign or remove administrator roles with different permissions.
Instead of having one single admin for your entire group, there are now 4 tiers of roles that can be assigned for pickup/drop-in games: Group Admins, Event Admins, and Event Managers and Event Assistants; and 2 tiers of roles that can be assigned for leagues & tournaments: Referees, and League/Tournament Managers.
The Group Admin has access to all administrative features. By default, the person who creates the group is assigned the Group Admin role. Only Group Admins can assign administrator roles. To reduce the risk to your group, we recommend that you assign this role to only a few people in your group!
Go to your Group > Click on the Members tab > Find the name of the member who you would like to assign an admin role to, and tap on the … next to their name> Tap Make Admin > Select which admin role you would like them to have > Click update!
Let’s say you created all the events (so you are the event organizer) but you have also assigned other event admins and event managers for your group. Is it possible possible for them to get the message when an attendee clicks on “Message Organizer,” or when attendees click on “Event Chat”?
Before a player joins an event, they will see a “Message Organizer” button. If you are the person who created the event, only you will be the person who receives the direct message if someone clicks “Message Organizer”.
When a player joins the event, they then have access to the “Event Chat” button (instead of the “message organizer” button). When people participate in the event chat, the event organizer (the person who actually created the event) receives a notification about it. The other people you assigned as event admins/event managers/event assistants CAN see the event chat, but they have to actively seek it; they don’t get notifications about it unless it’s a game they created.
Go to your Event > Click on the Admin Roles button > Find the name of the member who you would like to assign an admin role to, and tap on their name > Select which admin role you would like them to have > Click Update!
Once you have created your game, on the game details page, click on “Admin Roles” > Click Add User next to Event Manager or Event Admin > Select which group member you want to fill that role!